SHIPPING & RETURNS

SHIPPING POLICY

We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Our preffered shipping carrier is USPS, however we reserve the right to use other carriers. 

Your order will be shipped after your payment has been approved and/or any other necessary verification has been completed. Once shipped, you should receive your order within 5 business days depending on your location.

Once shipped, a tracking number will be provided.

RETURNS & EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at houseofearthandsea@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at houseofearthandsea@gmail.com.


 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


 

Unfortunately, we cannot accept returns on sale items or gift cards.


 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.